Services of Tuohua
It is always our pursuit to provide perfect service!
Our service includes the following processes:
1. Online consultation;
2. Order;
3. Production as per schedule;
4. Product delivery, payment of the balance, shipment arrangement;
5. After-sales inquiry and regular follow-up contacts.
We have corresponding services and descriptions for each process. You can refer to the following order process, product accessory specification, product installation guidance, FAQ and file download.
Please feel free to contact us! A small step made by you will be a big step towards our cooperation!
Quality and Gurantee
20 +years Manufacture Experience
100% Credit Assurance
100% Quality Assurance
10+years OEM&ODM Experience
30+ Senior Sales in Service Team
100% Delivery On Time
Tuohua was established in 1996 and has been engaged in foreign trade export business for more than 20 years.
- We pay attention to the customer’s purchase experience and friendly relations, and provide complete quality assurance and reputation assurance.
- It is precisely because we have sufficient experience and strength that we can continue to win the trust and support of customers, and can continue to progress and grow.
- We always believe that 100% customer satisfaction is the greatest honor for a product trader.
Pdf document download
We provide complete installation guidance to guide conventional installation operations.
The content includes
- the size of the shade sail
- measurement method
- installation steps
- installation of hardware
- precautions
FAQs
About Free Sample
Yes,we can. Welcome to email us to get free sample that is ready for you.
The Size and specification of sample is depending on your request.A variety of ample samples are stocked in our warehouse. Welcome to email us to get samples for test.
Yes ,it is. We have cooperated with DHL,FEDEX,EMS and so on. The samples can go anywhere need it.
We send free samples to our long term customers by our DHL express account. For first cooperation, the express charge will be paid by you firstly, then the charge will be discounted from the amount of formal order.
The express charge about USD30~40 under 0.5 kgs samples.The sample can be sent by your any express account.
About Payment
We support T/T, LC, WEST UNION, PAYPAL and what is convenient for you.
The production will be planed once the contract is confirmed , then the workshop manager will make detailed production schedule. The order will be produced within 3 days once deposit is received by us.
Trial order can be sent within 5~7 days.
Formal order can be finished within 25days for each 40HQ’container
Yes,you can , Our production department will do best to meet your request.
We can charge for voluntary overtime to speed up production and shorten lead times.
How to place an order
The perfect order placement process is our guarantee of timely delivery and the key to control the shipping and logistics and receiving process.
- Our process is clear, simple and necessary. We have a professional trading team and cooperative freight forwarders.
- We can use our rich experience and perfect process to minimize the risk of our customers.
- Our motivated and enthusiastic sales team can provide full process tracking for our customers.
- From order inquiry, to deposit production, to order delivery, logistics and delivery, we have a full tracking team.
- We provide 100% thoughtful and enthusiastic service to our customers.
Delivery and Shipment
- half of 1x20ft Container ： Shipment is within 14 days after we received the deposit
- 1x20ft Container ： Shipment is within 20 days after we received the deposit
- 1x40ft Container ： Shipment is within 25 days after we received the deposit
- 1x40HQ Container ： Shipment is within 40 days after we received the deposit
Videos and Gallery
Workshop of ready to hang shade sails fabric
Our factory has advanced equipment, excellent workers and a complete quality management system.
Strict quality testing, high-quality raw materials, and advanced processing equipment create high-quality products.
